FAQs - 71lbs

Frequently Asked Questions

Everything you need to know about 71lbs

Getting Started

What is your service fee?+

No upfront costs. No monthly fees. We only get paid when you save money.

Our service is 100% contingency-based. The fee depends on your shipping volume, but we only invoice you after we've found you refunds. High-volume shippers can contact us for customized pricing.

Will this affect my carrier relationship?+

Absolutely not. FedEx and UPS include an on-time delivery guarantee in their service agreements. If they miss the delivery commitment, they're contractually obligated to refund your shipping costs.

You're not receiving extra benefits—this is part of what you already pay for. We simply ensure you get what you're entitled to.

Do I need to sign a long-term contract?+

No contract required. We work month-to-month with no long-term obligation. If you're not happy with our service, you can cancel anytime.

When will I see refunds on my account?+

You should see refunds within 2–4 weeks of your account activation. We start auditing your shipments immediately and file claims as soon as we identify late deliveries.

When will I see my shipping analytics?+

Your analytics dashboard is typically available by week 2 after account activation. This gives you visibility into your shipping patterns, carrier performance, and refund opportunities.

Are there any hidden charges?+

Absolutely not. We only invoice you when we've found refunds for you. If we don't save you money, you don't pay us anything.

Refunds & Credits

How does 71lbs notify me when I receive a refund?+

You'll receive a weekly email summary of all refunds we've secured for you. Make sure your contact information is up to date in your dashboard.

What do I need to do to collect my refunds?+

Nothing. The refunds are automatically credited to your FedEx or UPS account. Here's how it works:

FedEx:
If you've already paid the invoice, FedEx will either send you a check or credit your card. If you haven't paid yet, you can under-pay the invoice by the refund amount.

UPS:
UPS credits your next invoice. Our email notification includes the invoice number where each refund was applied.

Are you notifying me of the full refund, or the amount after 71lbs took its portion?+

We notify you of the full refund amount credited to your carrier account. We do not take our portion from your refund—it goes 100% to your account.

We then invoice you separately at the end of the month for our service fee.

How can I verify we received these refunds?+

You can verify refunds by logging into your carrier account:

FedEx:

Example: FedEx invoice showing credited refund in Dispute and Adjustment History

UPS:

Example: UPS invoice showing Guaranteed Service Refund

When is a package considered late?+

It depends on the carrier:

UPS:
A package is late if not delivered within 24 hours of the expected delivery time/date.

USPS:
A package is late if not delivered within 15 days of the shipping date.

DHL:
Claims must be submitted within 30 days of when DHL accepted the shipment.

Billing & Invoicing

Why am I receiving an invoice?+

Congratulations! If you're receiving an invoice, it means you've already received refunds.

The carriers credit the full refund amount directly to your shipping account. We then invoice you for our service fee at the end of the month.

So you have not taken your percentage fee yet?+

Correct. The refunds are credited 100% in full directly into your shipping account. We invoice you separately for our fee at the end of the month in which you received refunds.

How can I pay 71lbs?+

We invoice monthly. Many customers prefer to keep a credit card on file for automatic billing at the end of each month. You can also pay by check if you prefer.

How do I save a credit card on file?+

Sign into your 71lbs dashboard → Click Business → Under Billing Information, you can add your card details for automatic monthly billing.

What forms of payment do you accept?+

We accept:

Where do I mail a check?+

71 Pounds, Inc.
510 Shotgun Road, Suite 301
Sunrise, FL 33326